How Penny Works

Penny is a digital health platform that lets patients and healthcare providers communicate, diagnose, monitor, and manage health conditions remotely using the internet.

From Sign-Up to Follow-Up

Getting quality healthcare through Penny takes just a few simple steps, all from the comfort of your home. Here's exactly what happens along the way.

1

Patient Registration

Patients create an account on the platform, accessible through the website, mobile app, or both, using:

Name and personal details
Medical history
Contact information
Insurance or payment details (if applicable)
2

Booking an Appointment

Patients search for available doctors or specialists, select a date and time, and choose how they'd like to consult:

Video call
Voice call
Chat messaging

Confirmations and reminders are sent automatically.

3

Payment Processing

Before the consultation, payment is made through a method that suits you:

Mobile money
Debit / credit cards
Bank transfer
Insurance billing
4

Virtual Consultation

At the appointment time, you join the consultation online while the healthcare provider reviews your symptoms and medical history. The provider may:

Ask questions
Observe visible symptoms
Give medical advice
Recommend tests
Prescribe medication

All communication happens securely through encrypted video, audio, or messaging systems.

5

Electronic Prescriptions & Referrals

After the consultation, the doctor may:

Send an electronic prescription
Refer the patient to a hospital or specialist
Request laboratory tests

These documents can be downloaded or received by email or SMS.

6

Medical Records Management

The platform securely stores everything so providers can track patient progress over time:

Consultation history
Prescriptions
Lab results
Billing records
Doctor notes
7

Follow-Up Care

Your care doesn't end when the call does. Patients may:

Schedule follow-up visits
Receive medication reminders
Chat with providers for continued support
Monitor chronic conditions remotely

The Workflow at a Glance

Seven steps from sign-up to ongoing support

1 Patient signs up
2 Books appointment
3 Makes payment
4 Joins video consultation
5 Diagnosis & treatment
6 Prescription sent electronically
7 Follow-up scheduled if necessary

Ready to Start Your Medical Journey?

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