Frequently Asked Questions

Penny uses digital technology (video, audio, or text) to provide healthcare services remotely, allowing patients to consult doctors without physically visiting a clinic.

You can book an appointment by logging into your account, selecting your preferred doctor, and choosing a suitable date and time.

No special equipment is needed. You only need a smartphone, tablet, or computer with internet access, a camera, and a microphone.

Yes. All consultations are encrypted and comply with medical data privacy laws to ensure confidentiality and security of your health information.

Our platform is effective for general consultations, follow-ups, chronic disease management, mental health support, and prescription refills. However, emergencies requiring physical examination or surgery should be handled at a hospital.

Yes. After consultation, the doctor can provide electronic prescriptions, which you can use at partnered or local pharmacies.

Payments can be made securely through mobile money, debit/credit cards, or online banking options available on the platform.

Please check with your insurance company or employer to confirm coverage.

You can reconnect and resume the session. If the issue persists, the doctor may reschedule the consultation at no extra cost.

Yes. The platform provides access to various specialists such as cardiologists, dermatologists, pediatricians, and more, depending on availability.

Your doctor can provide a referral for lab tests or imaging, which you can complete at the nearest partner facility. Results can be uploaded for follow-up online.

In most cases, you can get a consultation within a few hours or the same day, depending on the doctor's availability.

Yes, our services are available for patients of all ages. For children, a parent or guardian should be present. For elderly patients, family support may be helpful if they are not comfortable with technology.

The platform supports multiple languages depending on the doctors available. You can choose a doctor who speaks your preferred language.

All your consultation records, prescriptions, and notes are safely stored in your account. You can download them anytime.